WordPress is one of the most used content management systems. Its easy to use interface makes it easy for anyone to publish online. This smooth experience is extended with the help of a variety of plugins.

You can use WordPress plugins for different tasks such as data collection, SEO and much more.

Quick Sprout’s Lars Lofgren published a list of useful WordPress helpdesk and support ticket plugins that can enhance your customer experience.

Lpfgren says, “A good helpdesk solution should essentially help in better customer experience. You need to ensure that it offers a comprehensive set of features to help you provide exceptional customer experience. First, let us try and understand some of the advanced features of a superior WordPress helpdesk solution:

No restrictions in number of agents and tickets

When you check out some of the popular helpdesk solutions, you may see many of them have restrictions when it comes to the number of agents who can use it. This may not be a great feature when your business is going through a rapid  growth phase. Paying additional charges every time a new agent is added to the team may not be a great outcome for a small business. So, look for WordPress helpdesk and support solutions with no restrictions in terms of number of agents and tickets that can be handled at a time”.

WordPress Helpdesk and Support Ticketing Plugins to Enhance Customer Experience

Quick Sprout

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