Customer is the king. So you need to treat them well. By retaining your customers for a longer period you can continue to grow your business.

Business 2 Community team is hosting a webinar ‘How to Boost Retention and Monetization with Customer Engagement’ on Wednesday, March 11 at 2.00 pm ET.

B2C team says, “Customer acquisition is hard work – which we all know too well! – so it doesn’t make sense to throw it all away by letting them churn. As per the Harvard Business Review, increasing customer retention by even 5% can increase profits by 25-95%. But that’s easier said than done because retention is a lagging indicator and it’s generally too late by the time you find out about it and your customers have already made up their mind to leave your product.

Key Takeaways

In this webinar, you will learn:

  • Why retention rate is key for your business but not actionable
  • Successful strategies to improve customer engagement
  • Metric hierarchy to keep your teams focused on the north star KPI
  • Structuring your growth team to influence engagement across customer funnel”.

How to Boost Retention and Monetization with Customer Engagement

Business 2 Community

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