Artificial Intelligence technology has added a new dimension to business management. AI enables businesses and marketers to deliver personalized experiences to their customers.

Search Engine Watch team has published a new guide ‘What Customers Expect in the Age of AI’ to help you understand your customers’ expectations in the age of artificial intelligence.

SEW team says, “As brands are rapidly implementing new technologies to improve customer experiences, most customer believe that the future should entail of human and automated support. The future should comprise of automation, AI and humans working together to deliver emotionally intelligent customer experiences.

Key Highlights that this report covers:

  • Emotional Quotient (EQ) is of utmost importance to brands to create a positive experience for customers
  • Creation of that positive experience involves tapping into AI ti improve the situation
  • AI can help service representatives better understand previous customer actions, observed interests, and preferences and align this information with available offers to quickly resolve issues”.

What Customers Expect in the Age of AI

Search Engine Watch

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