The COVID-19 pandemic has adversely affected businesses around the world. As the world enters into the new normal, it is the time to discover the kind of SEO and customer experience trends we may face.

Botify‘s Petra Kis-Herczegh has shared five SEO and CX trends that would be seen post COVID-19.

Kis-Herczegh says, “Today’s uncertain climate makes it harder to anticipate and plan for seasonal dynamics and customer response, but we’ve detected five trends that emerged due to COVID-19 that we think are here to stay.

  1. Online shopping isn’t going anywhere
  1. Promotions will draw in price-sensitive consumers
  1. People will continue to stay at home more
  1. Conscious consumers will prioritize transparency & trust 
  1. Company values and social responsibility will play a starring role“.

Post-COVID Predictions: 5 SEO & CX Trends That Are Here to Stay

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