Customer-centricity is all about putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.

Digital Marketing Institute is hosting a webinar ‘How to Build a Customer Centric (CX) Strategy in B2B’ on Thursday, November 24, 2022.

Presenters

  • Maria Svejdar, Head of Marketing, Communications and Customer Experience (CX), GS1 Ireland
  • Will Francis, Marketing Educator and Author

The DMI team says, “Before Covid, businesses were all a-buzz about CX, recognizing that by employing a customer centric approach to their marketing strategy they gave themselves a competitive edge – which would drive revenue, growth and customer loyalty.

In this session, CX expert Mara Svejdar will outline how to build a customer centric strategy for B2B, and guide us on the CX trends that we should be incorporating in 2023.”

How to Build a Customer Centric (CX) Strategy in B2B

Digital Marketing Institute

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