CX Teams Face Diverging Fates In 2023 [Podcast]
Forrester has published the latest episode of the What It Means podcast ‘CX Teams Face Diverging Fates In 2023’ featuring Rick Parrish, VP, Research Director.
The Forrester team says, “2022’s Customer Experience Index (CX Index™) results saw the first significant decline in CX quality since 2017. This occurred partly because companies sat on their laurels after big performance gains during the height of the pandemic. But customer expectations are always evolving; sitting still means falling behind.
Listen to the full episode to get more of our predictions and guidance for CX leaders in 2023, including a discussion of the CX tech landscape.”
Comments are closed.
