Artificial intelligence is transforming the work environment. On any website you visit, you will find an AI executive ready to interact with you.

HubSpot contributor Sharath Byloli has published an article featuring examples of AI in customer service.

He says, “In today’s digital world, customers expect support at their convenience, day or night. You can meet this expectation by integrating AI-powered chatbots into your customer service strategy and providing uninterrupted, 24/7 support.

With AI, your customers can access real-time assistance, regardless of whether your human support agents are available.

Traditionally, customers are required to leave a voicemail or send an email and wait for a response, which could take several hours, if not days. With AI-powered answer bots, you can assist your customers, no matter the time of day.

These bots can understand the query and pull from a vast knowledge base to provide an immediate response. If the bot cannot resolve the issue, it forwards the request to a human agent and gives the customer an estimated wait time.”

Examples of AI in Customer Service (From Companies That Do It Right)

HubSpot

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