Excellent customer service is crucial for retaining customers and building brand loyalty, as it directly impacts customer satisfaction and trust. It also encourages positive word-of-mouth referrals, driving new business and enhancing a company’s reputation.

HubSpot has published a new video ‘The State Of Customer Service 2024’.

The HubSpot team says, “Discover the transformative customer service trends shaping the industry in 2024, from the adoption of AI-powered reps and advanced personalization to seamless omnichannel support strategies. AI-powered reps are reshaping customer service by exceeding expectations and delivering personalized experiences. Learn more about where AI and data fusion drives business growth and meets evolving consumer demands in the 2024 report.”

HubSpot

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