Measure What Matters: Your Guide To CX Success, April 10 [Webinar]
Effective customer experience (CX) fosters loyalty, boosts engagement, and drives conversions. A seamless, personalized CX sets brands apart in competitive markets, enhancing long-term success.
Forrester is hosting a webinar ‘Measure What Matters: Your Guide To CX Success’ on Thursday, April 10, 2025, at 11.00 am EDT.
The Forrester team says, “Getting CX measurement wrong can be costly. Misaligned metrics create a disconnect between how your business perceives customer experiences, leading to dissatisfaction, churn, and wasted resources.
What You’ll Learn:
- Ways to prioritize a beacon metric that aligns with your organization’s goals
- Steps to avoid common CX measurement pitfalls
- Strategies to align CX metrics with your business goals and customer journey
- Techniques to track, refine, and turn insights into measurable results
- Tools to show the value of your CX initiatives “.
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