Effective customer experience (CX) fosters loyalty, boosts engagement, and drives conversions. A seamless, personalized CX sets brands apart in competitive markets, enhancing long-term success.

Forrester is hosting a webinar ‘Measure What Matters: Your Guide To CX Success’ on Thursday, April 10, 2025, at 11.00 am EDT.

The Forrester team says, “Getting CX measurement wrong can be costly. Misaligned metrics create a disconnect between how your business perceives customer experiences, leading to dissatisfaction, churn, and wasted resources.  

What You’ll Learn:  

  • Ways to prioritize a beacon metric that aligns with your organization’s goals 
  • Steps to avoid common CX measurement pitfalls 
  • Strategies to align CX metrics with your business goals and customer journey
  • Techniques to track, refine, and turn insights into measurable results 
  • Tools to show the value of your CX initiatives “.

Measure What Matters: Your Guide To CX Success

Forrester

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