Customer Service Secrets for Better Business Performance

The customer is the king. By keeping them happy and contented, you can grow your business. Inc. contributor Cey’na Smith has shared four customer service secrets from Amazon that can help you boost your business. She says, “Amazon grew into the behemoth it is today in part as a result of an obsession with its customers. Many of the lessons the company learned along the way can benefit your business too, says John Rossman, a former Amazon executive. Rossman just released the third edition of The Amazon Way, a book aimed at helping business owners translate Amazon’s unique... [...]