2023 Digital Experience Benchmark [Report]
Contentsquare has published a new report ‘2023 Digital Experience Benchmark’ for improving customer experience. The Contentsquare team says, “User frustration affects one-third of visitor sessions, but sites with high customer engagement drive 19% higher conversion rates. Measure what matters most to your users and optimize customer satisfaction to drive growth. The digital landscape saw a mix of results in 2022, with traffic showing an upward trend of 5%, while user conversions experienced a slight dip of 3%. The key to CX success? Understanding the customer journey. The 2023... [...]