Forrester’s ‘Digital Transformation Mumbai 2017’ Event, May 30

Forrester’s Digital Transformation Mumbai 2017 event is going to be held on May 30, 2017. This event aims at helping participants re-invent products, processes, technologies and cultures through digital transformation. Ashutosh Sharma states: “In 2017, we plan to take that thinking further. We will talk about the role of digital operational excellence (DOX) in delivering great customer experiences (CX). We have researched quite a few companies that are hiring senior leaders to head their digital projects or CX initiatives who grasp the value of great CX in winning, serving, and retaining... [...]