Coming back from a marketing mistake

Marketers are human, after all. We want to look like flawless experts to our clients, but we know that surface appearance usually looks better than reality. What happens when the reality becomes known, and it’s not flattering? One recent case occurred in Australia. The Asos online fashion store printed 17,000 bags and there was a typo in the printing. They handled it gracefully and earned a lot of goodwill in the process. They admitted the error, with humor, on Twitter. People loved the story and interacted with it over and over. People even are clamoring for the misprinted bags when they... [...]