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Every business owner who knows the dangers of chatter on the Internet, knows that a reputation can be destroyed almost overnight by a dissatisfied customer. A complaint on a social media site can go viral and within days, customers can dry up. You can try to avoid these issues by treating every customer with respect and courtesy, but once a person is upset, the only defense is to respond to their complaint quickly and decisively. This raises the question: how can I discover these unhappy people and their complaints. Every business needs a way to find them; without it their reputation will suffer. Even... [...]