Social Listening: Everything You Need to Know
Social listening is the process of analyzing online conversations about a brand, company, individual, product, or industry. It includes monitoring social media channels for mentions of a brand or feedback from the audience. Search Engine Journal contributor Annabelle Nyst has published an article explaining social listening. She says, “Here are some of the things you can achieve through social listening: Tracking mentions of your brand, products, or services across social platforms. Evaluating public perception and sentiment towards your brand by assessing whether mentions are positive,... [...]