Now we are and we have to depend upon the social media to acquire new customers and to maintain relationship with them. The Convince & Convert team has released new data on the social media landscape in 2019. Here are some eye opening findings from their report: Instagram is the only growing social network in 2019. It is the most popular network among Americans aged 12-34. The number of social media users in America has reached 223 million in 2019. The position of Twitter in terms of usage has gone down to 6th in the US. Approximately 22% Americans use LinkedIn. To explore more such... [...]

Jay Baer (Convince & Convert) amd Adam Brown (Salesforce) have published a new SocialPro podcast episode with Lisa Blackshear, Sr. Vice President of Communications, Digital Media at Comcast . In this episode they discuss how Comcast maintains interaction with its customers which helps it significantly grow the business. They have covered the following poins in the podcast: How Comcast scaled up its social care team to over 400 agents. How customer expectations have evolved with social engagement. How the social care team at Comcast adapts to their customer’s tone to interact on a more... [...]