Tips to Manage Bad Reviews on Google
In the world of content marketing, reviews matter. Positive customer reviews can help you convert more prospects into customers. Business.com writer Stephen Van Delinder has published an article advising marketers on handling bad reviews on Google. Delinder says, “When it comes to negative feedback, studies have shown that customers tend to put more weight into the business’s response rather than the review itself. Customers hate to be ignored, especially if they are disappointed by a purchase. By responding promptly to reviews, particularly negative ones, you’ll be in a better position... [...]