‘How to Address Mobile Engagement: Examining the User Lifecycle’ – Business.com
Polly Alluf says, “Mobile engagement features, such as surveys, messages to dormant users, video tutorials, among others, can’t be sprayed all over an existing mobile app. Suggest something to a user at the wrong time or, worse, to the wrong user, and you’re out. That’s why writing about using mobile engagement features sounds like a mantra: “the right engagement feature, at the right time, to the right audience”. But how do you choose “the right feature?” Over time, I realized that choosing the right engagement features is simpler when we look at where users are in their... [...]